Jonathan Franklin

Technical Success Manager at Infax, Inc.

Jonathan Franklin has an impressive career in the field of technical and professional communications. With a Master's degree in Technical and Professional Communications from Kennesaw State University, Jonathan has gained a wealth of experience as a Senior Microsystems Specialist and User Liaison Coordinator at the State Court of DeKalb County. Currently, Jonathan holds the position of Technical Success Manager at Infax, Inc. where Jonathan is dedicated to providing high-quality service to clients.

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Atlanta, United States

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Infax, Inc.

Infax, Inc. has been the leader in innovative software solutions since its incorporation in 1970. Originally named D² Products Corporation, the Atlanta-based company was the U.S. pioneer in the design, manufacture and maintenance of information display systems for the transportation industry. D² Products provided hundreds of display systems,equipment and services to major airlines and airports, including Delta Air Lines and Hartsfield-Jackson Atlanta International Airport.The company changed its name to Infax, Inc. in 1985 to align itself with its key product known as the “Infax” system. In the early 1990s, Infax, Inc. made the strategic decision to phase out manufacturing operations and instead specialize in system design integration, which continues to be a main focus of the company today.Based on feedback from airport clients, Infax entered the judicial market in the mid-1990s with DocketCall®, its flagship solution for courts. Since the initial installation, Infax has installed its judicial solutions in more than 200 different courthouses across North America.In recent years, Infax began incorporating analytics into its solutions to give customers insight into their day-to-day operations. With the ability to analyze data, customers can see where improvements are needed and what they can do to be more efficient. Infax remains one of the few U.S.-based companies that is still family owned and continues to provide innovative software solutions to the transportation, judicial and public venue markets.