Melissa Blanco is a Technical Project Manager at Infinite Computer Solutions since November 2022, with previous experience at Fiserv from May 2013 to December 2022 where roles included Technical Project Coordinator and Delivery Support Process Engineer. In these positions, responsibilities included managing system performance monitoring, analyzing service level agreements, and documenting procedures. Prior experience includes roles at Amazon as a Tier 2 Specialist, providing specialized assistance with Kindle devices and other services, and at Convergys as a Triple Play Agent offering customer support. Melissa Blanco holds an Associate's degree in Project Management from Tecnológico de Costa Rica, completed in 2017.
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