Nitin Sharma is a results-driven Technical Services Manager currently serving as a Senior Technical Lead at Infinite Computer Solutions. With a strong foundation in technical support and services program management, Nitin has extensive experience in optimizing service delivery and enhancing product functionality, particularly in cloud computing and contact center reporting solutions. Previously, Nitin held various roles at Avaya, where notable accomplishments included spearheading initiatives that improved service quality and driving customer satisfaction. Nitin earned a B.Tech in Computer Science from Chitkara Institute of Engineering & Technology and an MBA from Symbiosis International University.
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