Brian Bustos

Brian Bustos, CCSM, is a seasoned Client Success Manager with extensive experience in enhancing customer satisfaction and project efficiency across various industries. Currently leading a high-performing remote team at Infinity Software, Brian has successfully implemented growth initiatives that significantly improved client satisfaction and product adoption. Previous roles include Project Manager and Customer Success Manager at DFW Demo & Junk Removal, LLC, where Brian achieved a 30% profit increase while maintaining a 95% customer satisfaction rate. Brian also developed personalized strategies to boost retention rates at Brian Bustos Real Estate LLC and enhanced customer retention for e-commerce clients at Epocha by fostering strong B2B relationships with major brands. Brian's career began in customer service at Sitel Group, achieving 100% customer satisfaction. Brian's educational background includes studies in psychology, criminalistics, and criminal science.