Kelly Seddon

Kelly Seddon has extensive experience in the customer contact industry, having held various roles in both Infinity and Centrica. As an Insights & Intelligence Team Lead at Infinity, Kelly provides consultancy support for the Conversation Analytics product. In their previous role at Centrica, Kelly focused on operational improvement delivery and root cause analysis. Kelly is dedicated to turning customer and agent conversations into actionable data to support clients in making effective decisions for PPC spend and customer experience improvements.