Daniel Joakim is an accomplished professional with extensive experience in customer support and mining engineering. Currently serving as Deputy Delivery Manager and Client Support Team Lead at Influx since October 2018, Daniel has excelled in streamlining operations, mentoring teams of Customer Support Agents, and optimizing client experiences through collaboration with cross-functional teams. Previous roles include Customer Support Agent at Influx, where Daniel focused on enhancing client relations and troubleshooting issues, and two industrial attachments as a Mining Engineer at Quality Quarries K LTD and Jijenge Quarry And Construction Co., where responsibilities included assisting in drilling and blasting operations, site inspections, and productivity improvement projects. Daniel holds a Bachelor's degree in Mining and Mineral Processing Engineering from the School of Mines and Engineering at Taita Taveta University.
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