Vicky Mwangi is a customer experience expert and regional leader with nearly a decade of experience at GE Healthcare, where they led service delivery initiatives across East Africa and EMEA. Vicky's accomplishments include steering a $200M public-private project in Kenya and managing the operations of the Healthcare East Africa Service Center. They hold a Master of Business Administration in Strategic Management from United States International University and have completed a short course in Customer Insight New Product Development at the University of Illinois at Urbana-Champaign. Currently, Vicky serves as a Service Delivery Manager at Influx, focusing on customer-centered delivery and process optimization.
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