Murilo Torres is a skilled professional with extensive experience in technical support and telecommunications. Currently serving as a Customer Support Engineer at Infobip since October 2022, Murilo specializes in diagnosing and resolving technical issues related to CPaaS products while managing incident resolution for customer satisfaction. Previously, Murilo worked as a Telecommunications Analyst at Huawei Brasil from September 2019 to August 2022, leading a team to support wireless carrier installation projects and drive continuous improvement through data analysis and reporting. Murilo's earlier roles include serving as a Telecommunications Technician at Oi, providing support for international clients, and as a Bilingual Support Agent at BTCC Call Center, focusing on service issues and trouble ticket management. Murilo holds a Bachelor's degree in Business Administration from Pontifícia Universidade Católica do Paraná, obtained in December 2016.
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