Augusto S.

Augusto S. is a seasoned technical support engineer with extensive experience in network management and VoIP solutions. Currently employed at Infoblox, Augusto specializes in providing support for service provider customers and managing ongoing support escalations. Previous roles include serving as a DDI network engineer at MSD, where migration from VitalQIP to Infoblox was a key responsibility, and as a DDI technical leader at Accenture, overseeing multiple DNS, DHCP, and IPAM projects. Notable experience also includes project management positions at AT&T and technical support roles at IBM Global Services and NTRP, showcasing a strong background in handling complex networking projects, customer support, and team leadership. Augusto holds multiple postgraduate degrees in network management and web software development, further solidifying expertise in the field.