Manu Solomon is a seasoned professional with extensive experience in technical support and management within the technology sector. Currently serving as a Senior Manager at Infoblox since July 2012, Manu has successfully established a global technical support team for SaaS products, significantly improving customer satisfaction ratings and employee engagement scores. Previous roles at Infoblox include Manager of Technical Support and Team Lead, where responsibilities encompassed managing teams, training new hires, and enhancing support engineer recruitment. Prior experience at ACS, a Xerox Company, involved administering DNS and DHCP infrastructures and automating processes, contributing to system efficiency. Early career roles included support for enterprise DNS and DHCP issues at Infoblox and remote support for LINKSYS products, complemented by a Bachelor's degree in Electrical, Electronics, and Communications Engineering from SRCE.
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