Subha L

Subha L has been serving as a Customer Assurance and Escalations Analyst at Infoblox since January 2022, acting as the primary contact for customers facing complex issues and ensuring timely resolutions. Responsibilities include handling inquiries, escalating issues, maintaining records, monitoring customer satisfaction, generating reports, and training new representatives. Prior to this role, Subha L worked as a Technical Support Engineer - DDI and an Associate Systems Engineer at UST from July 2019 to December 2021. Subha L holds a Bachelor's degree in Physics from HHMSPB NSS College for Women, Neeramankara, Thiruvananthapuram, earned in 2019.