Shannon Schaefer

Shannon Schaefer has a diverse work experience spanning several industries. Shannon started their career at Gap Inc./Banana Republic, where they held the roles of Assistant Manager and Associate Manager, focusing on training, merchandising, and customer relations. Shannon then joined Coach as a Store Manager, where they supervised a team of managers and sales associates and became a service expert and trainer within their district. Shannon later transitioned to a corporate training role at Coach, first as a Manager Coach Service and then as a Senior Manager Coach Service, where they trained employees on technical and behavioral skills and developed service strategies and solutions.

After working at Coach, Shannon joined Alliance Data card services - Know More Sell More as a Regional Field Engagement Leader and later as a Program Manager, Learning and Talent Development | Human Resources. In these roles, they worked with stakeholders to create and deliver leadership programs, focused on virtual programs impacting global and remote associates.

Their most recent role was at Infopro Learning, Inc, where they started as a Program Manager for Online Events Services, supporting a global pharmaceutical/consumer goods client by delivering a first-class service to end users. Shannon then became a Client Success Manager and eventually worked their way up to Client Success Director. In this position, they integrated all services provided by Infopro Learning to streamline the customer experience, coached and built a strong team, and collaborated with sales and marketing to drive company growth and revenue.

Shannon Schaefer has a background in psychology and business. Shannon attended The University of Southern Mississippi, where they studied psychology and business. Shannon also completed an AS Business degree at Delgado Community College. In addition to their formal education, Shannon has obtained several certifications including the Townsend Leadership Program from Townsend Leadership, the Tilt 365 Master Practitioner certification from Tilt 365, and the Buckhead Leadership Development Group certification from Buckhead Church. Shannon acquired these certifications in 2019, 2018, and 2017 respectively.