Fernando Canaria is a Cloud Service Operations Manager with over 7 years of experience in Java and Cloud development and support. Currently at Infor since 2017, they manage the Managed Services delivery and ensure customer satisfaction through effective service delivery and continuous improvement processes. Prior to that, Fernando held roles as a Java/Cloud Technical Consultant and a PL/B and Java Programmer, gaining extensive knowledge in technical support and system analysis. They began their career as a Call Center Representative and have demonstrated a commitment to customer success and operational excellence throughout their professional journey.
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