Ralph Francis

Ralph Francis has extensive experience in technical support and managerial roles, currently serving as the Technical Support Operations Manager at Infor since March 2022. Previously, Ralph held positions as Managerial / Team Lead at APi Group and Support Manager at HCL Technologies, where responsibilities included global escalation management and customer success strategies. Ralph's experience at Infor spans from 2005 to January 2020, encompassing roles such as Principal Technical Support Consultant, Team Lead, and Senior Support Analyst, focusing on software implementation and SaaS cloud deployments. Earlier in the career, Ralph worked as a Solutions Analyst at Epiphany and as a Premium Support Account Manager at Legato Systems, emphasizing customer onboarding and strategic partnerships. Ralph earned a BS in International Business from San José State University.