Rumi Kosugi is a seasoned Customer Support Manager at Infor, where they lead the Japan-based support team focusing on delivering high-quality customer service and driving operational excellence across various ERP platforms. They have held multiple roles at Infor since 2019, including Senior Customer Success Manager and Product Consultant. Rumi’s earlier experiences include positions in technical support and software engineering, as well as a role as a web editor. They earned their undergraduate degree from Portland State University after attending Rogue Community College.
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