Susan Gross is a Principal Product Support Analyst at Infor, where they have provided technical support for budgeting and consolidation software since 1995. Previously, they served as a Site Manager at the University of Michigan from 1988 to 2001, overseeing campus computing sites and training a student staff of up to 60. Gross earned a Bachelor of Arts in English Literature with a minor in History from Oakland University and completed a program in Internet Professional at Washtenaw Community College in 2001. They actively mentor support analysts and contribute to knowledgebase articles in their current role.
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