Joe Crews

Joe Crews is an experienced Technical Support Engineer with over 15 years in technical support roles, currently serving at InformaSoftware since August 2010, focusing on the RightFax Product Suite. Prior experience includes a similar role at OpenText, Inc., where responsibilities encompassed providing customer support, mentoring team members, and managing escalations. Joe also worked as a Project Manager at Captaris, overseeing integration projects, and held consulting and management positions at SDC Technology and AAA Carolinas, respectively, where project management, technical support, and operational efficiency were key responsibilities. Earlier experience includes managing a help desk team at First Union National Bank, ensuring prompt resolution of IT issues on the Trading Floor. Joe holds multiple certifications related to RightFax and ITIL.