Gary Walker is the Head of Service Delivery at Informa Markets, where they established a Service Management Office to enhance ITIL service management processes across globally located teams. With extensive experience as an IT Manager, they have managed both in-house and third-party support teams for several FTSE 100 companies. Previously, Gary served in various leadership roles including Senior Service Delivery Manager and Service Delivery Manager, showcasing a strong track record in operational delivery and technical management. Their qualifications include ITIL V2 and V3 Manager and PRINCE certifications, reflecting their commitment to professionalism and service excellence.
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