Michael Coleman is an experienced event delivery and customer service professional with a strong background in enhancing the customer experience across various industries. Currently serving as an Event Delivery Specialist and Group Registration Liaison at Informa since November 2018, Michael excels in managing event registration processes. Prior to this role, Michael worked at MasterClass from October 2017 to November 2018 as a Student Support representative, where responsibilities included evaluating support macros within Zendesk, managing student inquiries, and identifying process improvement opportunities. Additionally, Michael gained valuable experience at UBM Tech as a Customer Service Associate, contributing to the development of registration services for business-to-business events, and held a previous role at Novitas Solutions, Inc. as a Customer Account Executive, assisting healthcare providers with Medicare-related procedures.
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