Sofía Osuna Monroy

Sofía Osuna Monroy is a skilled marketing operations professional currently serving as a Campaign Marketing Operations Manager at Informa since August 2022, where responsibilities include leading a team in creating lead generation forms, managing campaign setups, and overseeing platform configuration. Prior roles at Informa included Campaign Marketing Operations Senior Coordinator and Digital Platforms Coordinator, focusing on testing and troubleshooting campaign setups and API integrations. Before joining Informa, Sofía worked at Wild Fork Foods as a Customer Service Supervisor, managing a team and aligning customer feedback with corporate branding strategies, and as a Customer Service Representative, expanding support services alongside company growth. Sofía holds a Bachelor of Business Administration with honors in International Business from Florida International University and has pursued studies in French Language and Commerce, along with an Associate in Arts and a high school diploma from Doral Performing Arts & Entertainment Academy.