Dana Harper, MBA, PMP, ITIL, is a seasoned professional in customer success and project management with extensive experience across multiple industries. Currently serving as a Principal Customer Retention Specialist and Principal Customer Success Manager at Informatica since January 2022, Dana oversees a portfolio of clients, ensuring their satisfaction and success throughout the lifecycle of their engagement. Previous roles include Customer Success Account Manager at Microsoft, where Dana managed relationships with complex global customers, and Senior Project Manager at Cytelligence and TD, leading significant initiatives and Salesforce implementation programs. With an educational background including an MBA from the University of Toronto and various certifications in project management and securities, Dana demonstrates a strong commitment to delivering exceptional client results and managing successful projects.
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