Deepika Shrikhande is a seasoned professional with over 20 years of experience in customer experience and digital marketing. Currently serving as the Lead Customer Experience Analyst at Informatica, Deepika previously held pivotal roles at Google, including Media Account Lead, where responsibility included managing over $100M in advertising spend for major clients and leading a team of 15 specialists to enhance efficiency and reduce costs. As a MediaOps APAC Campaign Manager, Deepika oversaw a portfolio exceeding $50M, fostering high-level client relationships. Earlier roles at Google encompassed Advertiser Services Workflow Lead, achieving a top customer satisfaction score, and AdWords account associate, where Deepika received multiple productivity awards. Additionally, at Ivy, Deepika advanced to establish a Quality Specialist role, enhancing customer service operations in Spain and Israel. Deepika holds a Bachelor of Science degree in Medical Microbiology and Bacteriology from St Francis degree college.
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