Rich Perkin is a seasoned professional in escalation management with over 25 years of experience in customer technical service, project management, and data integration. Currently a Senior Principal Escalation Manager at Informatica, Rich has a proven track record of driving successful outcomes in complex customer situations while fostering collaboration across multiple organizational boundaries. Previously, Rich held various technical and leadership roles at prestigious companies such as Oracle, Hyperion Solutions, and Siperian, contributing to significant product improvement and customer satisfaction initiatives. Rich holds a B.Sc. Honors in Computing and Operational Research from Leeds Beckett University. Originally from the U.K., Rich has been based in California's Silicon Valley since 1993.
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