Rod A.

Rod A. is a seasoned Senior Technical Support Engineer with extensive experience in troubleshooting and implementing complex integrations across various platforms. Currently at Informatica, Rod A. focuses on resolving configuration and installation issues for Enterprise Data Catalog accounts while also authoring knowledge articles. Prior roles at ServiceNow involved supporting SSO/SAML integrations and email server configurations. With a background in compliance and customer support from positions at TraceLink and previous tenures at Oracle and BEA Systems, Rod A. has a proven track record of managing escalated incidents and enhancing customer satisfaction. Rod A. holds a degree in Business and Languages from Aix-Marseille University and has foundational experience in application development from time spent at Mitsui & Co., Ltd.