Adarsh Augustine is a Principal Consultant at Infosys, with over 15 years of experience in IT service management (ITSM) and process design, specializing in ITIL best practices. Since July 2008, Adarsh has led ITSM process design and implementation for global clients, overseeing transitions and transformations of IT Services while conducting maturity assessments and providing actionable recommendations. Prior to Infosys, Adarsh served as Quality Lead for ITIL at AXA Tech, focusing on ITSM process implementation and ISO 20000 certification. Earlier experience at Accenture included roles as Team Lead and Technical Support Executive. Adarsh holds a Bachelor's degree in Computer Science from Anjuman College Of Engineering & Technology and completed an education at the Indian Institute of Management, Calcutta from 2014 to 2015.
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