Amar Deep is a seasoned ITSM professional with 13 years of extensive experience in Operations Management, Change Management, and ITIL Operations. Amar has held roles such as Major Incident Manager and SIAM Specialist at Ericsson, where they led high-impact incident resolutions and optimized processes to enhance service delivery. Currently, Amar serves as the Global MIM/IM Process Governance Lead at Infosys. With certifications in ITIL V3 and V4, as well as Scrum Master, Amar is recognized for achieving significant operational improvements and fostering collaborative team environments.
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