David Boodala is a strategic digital transformational business management leader with over 24 years of experience. They have held key roles in various companies, including Convergys, Magnaquest Technologies, Accenture, Infosys, and Microsoft, focusing on IT Service Management (ITSM), consulting, and service delivery. Currently, they serve as the Director of Cloud & Infrastructure Services, leading multiple ServiceNow transformation programs and ITSM initiatives. David has an MBA in IT & Strategy from the Indian Institute of Management, Kozhikode, and possesses expertise in process consulting, stakeholder management, and global team leadership.
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