Jeff A. is an experienced OSS/BSS Consultant specializing in architecture, analysis, and design. They have held various roles, including OSS Architect at Invocom and Cable & Wireless, and OSS Domain Architect at Optus, where they contributed to significant projects such as OSS transformation and service management upgrades. Currently, Jeff serves as an OSS Technology Architect at Infosys. Their expertise encompasses OSS lifecycle management, project management methodologies like Prince2 and DSDM, and a strong focus on service fulfillment and assurance domains.
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