Joshua Daniel is an experienced technical support professional with a strong background in Office 365 applications, including expertise in troubleshooting Exchange Online, Teams, SharePoint, and OneDrive. Currently serving as a Process Engineer at Infosys since November 2024, Joshua previously held roles as a Technical Support Engineer at Concentrix, Tech Mahindra, and Cognizant. Joshua's experience includes advanced user support, managing user account security protocols, and enhancing overall user satisfaction through effective problem-solving. Joshua earned a Bachelor of Computer Applications in Computer Science from KG College of Arts and Science and Bharathiar University between 2016 and 2019.
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