Mohd Umer is a Senior Consultant specializing in Genesys at Infosys, with over 10 years of experience in telecommunications. Previously, they served as a Senior Technical Specialist at Avaya, focusing on preventative services and health checks for Avaya products. Mohd has also held roles as an IPCC Engineer at Ooredoo Kuwait and Assistant Manager at Tata Communication Limited, where they managed migration projects and incident management. They hold a Bachelor of Technology in Electronic and Communication Engineering from Maharshi Dayanand University.
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