Omar Hernandez

Omar Hernandez is an experienced Service Manager with a robust background in incident management and technical support. They began their career as a Financial Advisor at Afirme Financial Group in 2012 and subsequently held various roles in incident and problem management at companies such as AT&T México and Tata Consultancy Services. Currently, Omar serves as a Major Incident Manager and UAM Lead at Infosys, where they coordinate major incident notifications and manage technical calls to mitigate user impact. They hold degrees in Actuarial Science and Information Technology from Facultad de Estudios Superiores Acatlán and Universidad Central de Queretaro, respectively.