Ravina Pardeshi is an IT Service Management professional with over 10 years of experience in the information technology and services industry. They have held various roles including Incident Manager at Wipro Limited, Major Incident Manager at Zensar Technologies, and Service Delivery Lead at Infosys, where they currently oversee operational procedures and service delivery. Ravina has demonstrated expertise in incident management, service improvement, and reporting, utilizing tools such as Power BI for performance analysis and dashboard creation. Their contributions have led to significant enhancements in service-level adherence and incident resolution efficiency throughout their career.
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