Subham Sil is a Senior Consultant at Infosys with over 14 years of experience in IT service management. They currently serve as a Major Incident Manager and Operation Lead, overseeing a major incident process for a U.S. account and leading a 24x7 service delivery team. Subham holds an ITIL Foundation Certificate and has completed multiple ServiceNow courses, applying their expertise to enhance customer satisfaction and ensure compliance with SLAs. Previously, they worked at Tata Consultancy Services as an Incident Manager and in various roles supporting IT operations. Subham earned a Bachelor of Computer Application in Computer Science from West Bengal University of Technology.
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