Vathsala Cha has 18 years of experience in the IT Services Industry, specializing in ITIL and SIAM process consulting. Currently serving as a Principal Consultant at Infosys, Vathsala has previously worked with Wipro Limited, where notable roles included Senior Process Consultant and various engagements that focused on ITIL process re-engineering and SIAM governance frameworks. Vathsala holds certifications including ITIL V3 Expert and IAITAM CHAMP, and is pursuing a Master of Science and a Master of Computer Applications in Computer Science. Their expertise encompasses project management, service level agreements, and process improvements across various global industries.
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