Ben Dickie is an experienced leader in customer experience strategy and software insights, currently serving as the Advisory Practice Lead at Info-Tech Research Group since March 2010. Throughout a progressive career at Info-Tech, which includes roles such as Research Lead and Director of Research & Advisory, Ben has successfully managed teams and facilitated consulting engagements, helping organizations make informed technology procurement decisions in customer experience systems. Prior to his tenure at Info-Tech, Ben held positions in marketing and research at Let's Talk Science and the Richard Ivey School of Business, respectively. Ben holds a Bachelor of Arts in Business Administration and Political Science from Ivey Business School and Western University, along with a Certificate in Digital Marketing Management from the University of Toronto.
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