Diana MacPherson is currently the Research Director at Info-Tech Research Group, where they develop practical research and strategic advisory services for CIOs. Previously, Diana held various roles including Senior Business Systems Analyst and IT Project Manager at institutions like McMaster University and BlackBerry, focusing on process improvements and agile methodologies. With a background in IT research and advisory, they have expertise in human-centered service design and continuous improvement, specializing in Lean Six Sigma. Diana earned a BA (Hons) from McMaster University and has consistently demonstrated a customer-first approach to problem-solving throughout their career.
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