Jofel Selomenio

Jofel Selomenio has a diverse work experience spanning various roles and industries.

Jofel began their career as a Customer Service Representative at Convergys in 2006, where they handled inbound calls and provided support to customers. Jofel then moved up to the role of Escalation Specialist, where they handled escalated customer issues and provided supervision and coaching to other agents.

In 2009, Jofel joined one.com, starting as an IT Customer Support representative. Jofel provided technical assistance to customers regarding website, hosting, and billing issues. Jofel later took on the role of 2nd Level IT Support cum Internal IT Administrator, where they resolved escalated technical issues and reported bugs to the relevant teams. Jofel also performed IT administration tasks such as hardware and software setup for employees and user profile management.

Most recently, Jofel joined InfoTrust in 2022 as a Digital Analytics Coordinator. Further details about this role are not provided in the given information.

Prior to their career in customer service and IT support, Jofel worked as a Field Engineer at Automation Specialist and Power Exponent. Here, they provided maintenance for Automated Teller Machines and technical assistance to clients for hardware and network installations.

Overall, Jofel Selomenio has gained extensive experience in customer service, technical support, and IT administration throughout their career.

Jofel Selomenio obtained a Bachelor of Science (BS) degree in Information Technology from the Iloilo State College of Fisheries, which they attended from 2000 to 2004. Additionally, they obtained certifications in Google Analytics 4 and Google Analytics Individual Qualification from the Google Digital Academy (Skillshop) in September 2022 and June 2022, respectively.