Michelle R.

Michelle R. has extensive work experience in various technical support roles. Michelle started their career in 2007 as a Customer Interaction Associate at TELUS, where they troubleshooted hardware problems for XBOX consoles and assisted customers with connecting and repairing their consoles. Michelle then worked as a Technical Support Representative at SYKES, handling troubleshooting and configuration of internet connections, email setup, and documenting customer complaints.

In 2008, Michelle joined Sitel as a Technical Support Representative, specializing in troubleshooting hardware problems for Lexmark printers and providing assistance with printer setup and fax usage. Michelle was later promoted to the role of Call Screener, where they listened to agents' calls to ensure they provided effective solutions in a professional manner.

From 2010 to 2012, Michelle worked at Stream Global Services as a Technical Support Representative, focusing on HP printer troubleshooting, cartridge installation, and fax setup. Michelle also documented customer complaints and provided solutions.

Michelle briefly worked at TRACCS as an Operations Executive, where they supported the reporting and media monitoring structure of the company, generated reports on media coverage, and responded to client media requests.

Michelle then joined Acquire Asia Pacific as a Technical Support Representative, assisting customers with various tasks such as setting up online accounts, providing billing information, and troubleshooting IP phones. Michelle received awards for their excellent customer support skills.

Michelle's most recent experience includes working as a Technical Support Specialist at One.com, where they provided technical support for web hosting services.

Currently, Michelle is employed as a Digital Analytics Coordinator at InfoTrust, a role they started in 2022.

Michelle R. attended Mindoro State College of Agriculture and Technology from 2003 to 2007, where they obtained a Bachelor of Science in Information Technology. Michelle'sfield of study during this time was Information Technology. Michelle also pursued a Bachelor's degree in Information Technology at the same institution during the same period.

In terms of additional certifications, Michelle R. obtained several certifications related to digital marketing and analytics in 2022. Michelle received certifications in Google Analytics, Campaign Manager 360, Display & Video 360, Google Analytics Individual Qualification, Search Ads 360, and Advanced Google Analytics. The institutions from which they obtained these certifications include Google Analytics, Google Digital Academy (Skillshop), and Skillshop.