Alain B. is a seasoned professional with extensive experience in banking and operations, currently serving as a Global Process Lead in Global Business Incident Management at ING since May 2014. In this role, Alain oversees end-to-end process design, improvement initiatives, and escalations within Daily Banking processes across various countries and hubs. Previously, Alain was a Customer Journey Expert focused on enhancing digital customer experiences, as well as a CLT Account Manager handling cash management solutions for major international clients. Alain's career also includes roles in business support, project management, IT consulting, sales, account management, and market research, complemented by a Master of Science in Management from Nyenrode Business University and a Bachelor of Business Administration in Accounting and Finance from Amsterdam University of Applied Sciences.
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