Ashlee Valdes

Ashlee Valdes has extensive experience in customer success, product adoption, and innovation transformation within various organizations. Currently serving as a Customer Success professional at ING since April 2020, Ashlee focuses on product adoption for ING Analytics and also supports a customer-centric approach as a CX Application Expert. Prior to this role, Ashlee worked as an Innovation Transformation Consultant at ING Neo and served as Board Member and Program Manager at Stichting ThingsCon Amsterdam, emphasizing human-centric technology. Freelance work included product ownership, UX design, and business strategy for banking products aimed at entrepreneurs. Ashlee's previous positions include Innovation Lab Manager and IoT Coordinator at Info.nl, and Research Manager at Thomson Reuters, developing strategies and managing research teams on critical global issues. Educational background includes a BS in Psychology from the University of Florida, a Master's degree in International Business, and further training in Design Driven Business Innovation and UX Design.