Caitlin Phillips

Caitlin Phillips is an experienced digital marketing and customer experience professional with a proven track record in various roles across multiple organizations. At ASB Bank, Caitlin served as a Digital Experience Analyst and held various positions as Customer Experience Owner, focusing on enhancing customer security, managing digital product strategies, and improving user engagement across digital channels. Currently, Caitlin is a Customer Journey Expert at ING. Prior experience includes digital marketing roles at AA New Zealand, managing marketing campaigns, stakeholder relationships, and team leadership. Caitlin holds a Bachelor’s Degree in Information Systems, Marketing, and Spanish from the University of Auckland.