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Daan Flapper

Customer Journey Expert Open Banking at ING

Daan Flapper is an experienced professional in the banking and insurance sectors, currently serving as a Customer Journey Expert for Open Banking and Product Owner of the Credit Monitoring IT/Business squad within ING Retail since June 2016. At ING, Daan has overseen various credit-related processes for multiple client segments. Daan previously held senior product management roles for mortgages and insurance at ING and Postbank, where responsibilities included managing linked insurance products, leading process improvements, and developing new banking products. Earlier career experience includes interim management at Nationale-Nederlanden and senior marketing roles at Zwitserleven and SNS Bank, focusing on investment products and marketing campaigns. Daan holds a drs in economics from Maastricht University.

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