Daicka Gruisen

Daicka Gruisen is an accomplished professional with extensive experience in customer operations and transformation, currently serving as Global Lead Customer Operations & Transformation Academy at ING since 2008. This role focuses on enhancing the learning culture through tailored initiatives for Operations employees, promoting a growth mindset and continuous improvement. Prior experience includes leading data delivery for finance and risk analysis, coaching teams in Agile methodologies, and implementing lean process improvements for SME customers. Daicka’s early career involved roles in recruitment and account management within banking, complemented by a Post Bachelor degree in Organization Psychology and a Bachelor in Communication from relevant educational institutions.