Daniel Lycka, CKYCA, is a Customer Journey Expert at ING, where they focus on enhancing operational efficiency and improving customer experiences. Previously, they held several positions in KYC and AML, including Global KYC/CDD Expert and KYC Senior Subject Matter Expert at ING, as well as AML Manager at State Street. Daniel has extensive experience in process re-engineering, team management, and quality assurance across various banking sectors. They are fluent in English and Polish, facilitating effective communication within diverse teams.
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