Danique Nagtegaal

Danique Nagtegaal is currently the Center of Expertise Lead Customer Experience at ING, where they are responsible for digitizing end-to-end customer journeys and driving Customer Experience maturity. Previously, Danique served as a Digital Project Manager at ING from 2019 to 2023, and as a CX Consultant at ibc change + development from 2015 to 2019, aiding organizations in improving customer experiences through various strategic projects. Their earlier experience includes roles as a Consultant at Adecco Group and a Junior Project Consultant at Nord Drivesystems Benelux, focusing on customer satisfaction research and strategic planning. Danique holds a BSc and MSc in Business Administration, specializing in Strategy and Organization, from Vrije Universiteit Amsterdam.