Danka M.

Danka M. is a seasoned professional with extensive experience in customer experience, marketing, and communications, currently serving as the Global Customer Experience and Sustainability Lead in Business Banking at ING since May 2016. Responsibilities include setting up marketing practices for innovation products and implementing the 'Objectives and Key Results' methodology across multiple teams. Danka has successfully developed comprehensive communication strategies for internal and external positioning, fostering innovation culture change within ING. Previous roles include significant contributions to UCB's Corporate Societal Responsibility Department and Microsoft Egypt's Citizenship Department, where expertise in project management and communications was demonstrated. Danka holds a Bachelor's degree in Communication and Media Studies and completed a course in Corporate Communication at Rotterdam School of Management, Erasmus University.