Erwin de Boer

Erwin de Boer is a Customer Journey Expert and Product Owner at ING N.V. in the Netherlands, with a strong background in the banking industry, particularly in mortgages. They have a proven history of enhancing operational processes through data analysis and business process management. Previously, Erwin worked as a Hypotheekadviseur at Bloemendaal Adviesgroep and held several roles at ING, focusing on customer experience, analytics, and process design. Erwin is currently pursuing a degree in Management Economics and Law at the Amsterdam University of Applied Sciences.