Fabio Russo is an experienced IT professional currently serving as a Product Owner for Non-Voice Channels, Virtual Assistants, and AI at ING since November 2018, where responsibilities include modernizing non-voice Customer Service applications in collaboration with multidisciplinary teams. Prior roles include Feature Engineer on the Global Assisted Platform and IT Consultant for PSD2, focusing on technical specifications and business stakeholder support. Fabio Russo's previous experience at DecHit S.p.A. as an IT Senior Consultant and at Eurosys Srl as a Technical Project Manager and IT Business Analyst involved product lifecycle management, software engineering, and team coordination. Early career roles included Team Leader IT and Java & SQL Developer, emphasizing technical documentation, software development, and testing. Educational background includes a technical degree in Informatica from ITIS Varese and unfinished studies in Scienze informatiche at Università degli Studi dell'Insubria.
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