Felipe Isabel is a seasoned Cloud Adoption and Customer Experience Consultant with over 15 years of experience in IT Service Management and Digital Transformation. Currently, at ING, they lead customer experience strategy and cloud adoption initiatives while enhancing service maturity and operational resilience. Felipe has previously held significant roles at companies like BT and ING, focusing on service excellence and process automation. They earned an Associate's degree in Processos Gerenciais from Universidade Anhembi Morumbi.
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