Folkert van der Kooi

Folkert van der Kooi is a Senior Customer Journey Expert and Theme Product Owner at ING, where they align business and regulatory requirements since 2016. Previously, they served as a Management Consultant at DCE Consultants / Altran Netherlands from 2008 to 2014, focusing on FATCA compliance solutions and representing the Dutch Banking Association. Folkert also worked as a Customer Journey Expert and Senior Product Manager at ING from 2014 to 2016, specializing in domestic account reporting and customer data quality. They hold a Bachelor's degree in Business Engineering from HU University of Applied Sciences Utrecht, received in 2008.